Return & Refund Policy

Thank you for shopping at Down Garage.
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

You can return items within 14 days of receiving your order.
To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Proof of purchase (order number or receipt) is required.

Please note:
Custom-made or modified parts cannot be returned unless they arrive damaged or defective.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method.

Return Shipping

Buyers are responsible for paying return shipping costs.
Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos and your order number.
We will arrange a replacement or refund.

Contact Us

If you have any questions about our return policy, please contact us:
📧 [email protected]
🌐 www.downgarage.com